Customer Testimonials
Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.
The service is excellent and the staff is friendly and approachable. My wait time was less than 2 hours, which is reasonable.
I had the opportunity of working with Erica and her services where impeccable. She was very attentive and knowledgeable.
Diego and the Cavender Cadillac team were wonderful and helpful. No haggling and quick excellent work
This is the second Cadillac I’ve had and always have vehicles serviced at Cavender it’s the best service in town.
The representative assigned to me, Carlos not only knows about the model I drive but my car in particular.
The last two problems were a chip and a windshield. Both were replaced timely with constant communication
We were very pleased the helpful, professional service we received from Kevin James. Our purchase went very smoothly.
We enjoy the welcoming of the staff. Everyone friendly. Katelynn worked us awesome service manager .
Have been going to Cavendar Cadillac for years. Great service & great dealership!!! I will continue to be a loyal customer.
Carlos has always taken great care of my repair needs, i wouldn't take my car to anyone else.
Service was great!! Stayed in contact with me like they promised. Answered all my questions
Carlos takes exceptional care of his customers… I appreciate it He knows this car is my baby
The purchase process was completed within a few hours and the customer service provided was personable and informative.
Staff was kind helpful and concerned about my vehicles repair needs. Speedy repair and return!
Visited the shop for the first time to have some recalls done. Met Ray Trejo. Ray was very helpful and kept me informed along the way. I will continue to use Cavender for my vehicles needs.
Curtis Kirk took care my cars for many years and I was always please with the service
Awesome service, impeccable quality workmanship. Carlos have taken best care of us for several years.
Professional and courteous service, minimum wait time, excellent donuts and coffee, reasonable service pricing detailed up front, no surprises. My personal rep Carlos kept me informed and up to date, he always makes the service visits very comfortable and gets me on the road as soon as possible. We enjoy visiting Cavender Cadillac.
I love the dealership's friendliness and I just love Carlos Villarreal my Repair Associate
Awesome experience! Fast and friendly service. Took us in ahead of schedule and they were very accommodating.
Ray was fantastic to work with! He made everything very easy and we were able to get the vehicle at the time he promised. Thanks Ray!
The staff is extremely helpful. My service Carlos ensures I understand what work needs to be done and makes recommendations for future services
Excellent, Carlos is very knowledgeable and great customer service. thank you, thank thank you thank you
GREAT SERVICE.KEPT ME WELL INFORMED ON PROGRESS. CALLED ON EACH REPAIR OR RECOMMEND SERVICE.
Katelynn is the best part of Cavender Cadillac! She took care of us during our newly purchased Challenger, first oil change !
Very knowledgeable about vehicle maintenance and repairs with excellent customer service and informing customer about vehicle repairs and maintenance
Awesome customer service. Carlos listened to my concerns, he ensured all my issues were addressed to my satisfaction.
They are always very attentive to my service needs, courteous, and respectful of my time.
They have a level of commitment to thier customers that goes unmatched. In both sales and service. There is always service after the sale. The Cavenders have stood behind thier name in the community. A good name is to be esteemed above riches.
They were very nice and explained very well. When they returned my car it was fixed and cleaned
Great service! Carlos is an exceptional employee—always eager to help and very knowledge on everything!
Erika was exceptionally helpful and very professional. She made sure that I was kept informed during the whole process
Cavender Cadillac salesman, Mr. William Kirk, is perhaps one of the best men you’ll want to seek out for an in depth, up close and personal vehicle purchase experience. He truly focused on understanding what we were looking for and at the price point we felt comfortable with. Showing us five wonderful Certified Pre-Owned Escalades and quickly getting us in the seats for test driving, he paid great respect for our time, provided solid answers to all our questions, concerns and was extensively respectful during our entire visit. William never pressured or baited us into any purchase agreement and ...
Our salesman Will was very informative about the vehicles, very pleasant and provided excellent customer service!
Carlos in the service dept. kept up to speed in regards to my repairs and was even able to find me a difficult part to replace in another state. Carlos also ensured that any repairs made to my XTS were under warranty. I would highly recommend the service dpt for any repairs for your vehicle needs.
They have met our needs for the last several years in an efficient and courteous way.
Very friendly and business oriented. I would recommend Cavender Cadillac and Katie Dodd to all my friends and relatives.
Cavender Cadillac provides great customer service after the sale. The service department does a great job maintaining both of my Cadillacs.
Professional Services everyone was courteous and kind and helpful and friendly, all was great during my time of service there 😀
Carlos has excellent customer service. Lack of loaner cars is not a good experience, and has been a problem previously as well.
As always my service advisor, Carlos Villarreal, did an outstanding job in taking care of my vehicle.
Cavendar Cadillac is under construction and you would think that it would be total chaos but it was the smoothest purchase I’ve ever made! Total professionalism
GREAT GROUP. I had my car with in 20 8⁸> of getting to the lot.
I have always been treated with respect and made to feel comfortable. Carlos, my service advisor always listens to my problems and takes very good care of me.
Excellent, job Carlos always explains everything to me and keep me well informed awesome.service
Cavender Cadillac always treats its customers with total respect and appreciates them that’s I always do my business with them.
Great service, dependable and very helpfull I have been a customer prior to them moving to there present location and have always been helpful with all my needs. Lo I met Carlos when they move to the new location and he has always taken time to explain what maintenance is needed on my car. I always know that where I arrive for my maintenance appointment I know that I’m in good hands with Carlos
Will Gates at Cavender Cadillac made our car buying experience pleasant & easy. There was no pressure and we feel like we got a good honest deal. We appreciate Will’s willingness to help without all the extra sales tactics.
Always feel very welcome with Carlos in service and he always takes care of my car.
Great service and very friendly to talk to.all around great people to do business with.
Very satisfied with the warranty work that was complete on my vehicle. Thank to all of the reps that was instrumental in getting my vehicle fixed.
Will Gates was an amazing salesman to deal with. He went to bat to make the deal happen for me. Cavender is also a great dealership and this is the 4th car over the last couple years my family and I have purchased from them. Go here first and ask for Will before you consider anywhere else. They both have my highest recommendation.
Carlos has provided excellent service for many years for me and for several vehicles. I appreciate pickup and delivery
Have delt with Carlos in the service department and have always had a great experience. Give him a raise.
Cavender provides excellent customer service. Carlos always reviews everything with me and recommends what needs to be done for that visit. I really enjoy working with him.
So much gratitude to Erika Alonso for helping me get into my dream car! She gave exceptional service throughout my entire car buying experience.
William was our sales advisor, and from the moment he learned the condition of our vehicle was in, he put his sales tactics away, and his only concern was the safety of me and my family. Thank you, William, for walking us through the entire process with patience and gratitude. We're excited to be a part of the Cavender Cadillac family and a big thanks to the entire staff who prioritize the customers' safety and make it a part of their culture.
Carlos is very attentive and does a great job. The work was done to my satisfaction
Carlos V. takes great care of my vehicle. Very professional, knowledgeable, and personable. Thank you Carlos.
Cavender Service Department excels. The reason I have bought Cadillacs for 30 years. Many thanks to Carlos who has helped me for 20 years.
My sales rep Erika was great. She understood my needs in the price range and type of vehicle I wanted. Once identified, the sales process was easy and painless. The numbers for the sale and my trade were right in line with KBB values. No back forth on numbers. Once done all paperwork was completed quickly. I bought a used vehicle and when I came back the next day to pick up the vehicle, it had been detailed beautifully and looked brand new! Would highly recommend Cavender Cadillac and particularly Erika to anyone looking for a vehicle.
Carlos is the best! Always takes care of my service needs and keeps me informed.
My experience was great as always L receive great service and attention as always Carlos is very special
Kevin made this the smoothest transaction I’ve experienced in a while. Very professional and knows his products. He rolled out the red carpet and had me in and out. Would definitely work with the Cavender Cadillac again.
Cavender Cadillac has been servicing and maintaining my Cadillac for close to 10 years! They are courteous and thorough and their work is excellent! I will continue to have my Cadillac serviced and maintained at Cavender! And Carlos is excellent servicing his customers!
Dealership and Employees very professional, welcoming and attentive. Carlos is very attentive to customers needs and desires.
Years of service at this dealership have been outstanding, so, I will not fault the week-long keeping of my vehicle, delayed awaiting a part, on them. Especially considering the UAW strike.
Carlos Villarreal try’s his best to have our ready at a reasonable time. All personnel had very helpful.
Cavender always make every effort to make my vehicle service appointment effortless. I appreciate there personal approach. Making my wait more like a visit. I almost look forward to coming back. They are excellent
Carlos has been my service advisor at Cavender Cadillac since 2011 an has always taken care of all my vehicle needs an advising me, of what additional services that may be needed to keep my vehicle in top condition.
Everyone was nice as a regular customer i think service department should send out coupons
Our salesman Christopher was great! He was very courteous, professional and his product knowledge made our purchasing process with Cavender Cadillac a 5-star experience. The other dealership personnel were also very kind and helpful.
Very helpful!! Everyone is always helpful and courteous! Highly recommend Cavender Cadillac in San Antonio.
Carlos and team are always professional explaining everything before any work performed. The service department as whole has been outstanding
Great customer service, communication and quality work! Service rep Katelyn kept me informed on status of repairs. Will definitely use Cav Caddy for my next service needs!
Took longer than expected to fix the car because of the strike. Car is working now better than ever.
Calender is ALWAYS Professiona, Prompt & Pleasant, especially Carlos in the Service Department. We appreciate that very much.
They were so very helpful that I did everything that I ask promptly very courteous, friendly great experience. Thank you very much.
I think this dealership always have shown me professional workmanship and professional courtesy and always check out my vehicle and keeps me up to date on anything that is going on with my vehicle
I bought my vehicle almost 10 years ago when the dealership was on broadway. I’ve only serviced it at Cavender and Carlos has always been my service representative. The service has always been superb and Carlos is excellent at what he does. The level of customer service excellence from the dealer, and Carlos in particular, has not diminished in my 10 years as a customer. I realize the dealership would probably rather sell me a new car by now, but I’m hoping Carlos and the service department keep this loyal customers car serviced for another 10 years.
Lots of inventory and Very professional salesman and clean environment even though the dealership was under construction
We have been dealing with them for 40 years and have always been happy with the service we have received.
It was an amazing experience, our sales person was Awesome. Will definitely come back to Cavender Cadillac
Have had wonderful experiences for the last 20 years with this dealership, both sales and service. Always helpful.
Over the years I’ve had great service and experiences with both sales and service at this dealership
William was not pushy.Knowledgeable and professional. Very responsive to my questions and requests.My kind of salesman.
They gave me great services, and were very professional. I can tell the difference in the handling, engine performance , and my AC is kickin here in the 100+ degree weather in Texas.
Raymond in service takes great care of his customers by keeping them informed about the status of their vehicle.
Carlo’s, our Service Advisor is fantastic! He is the reason we will stay with Cavender. The dealer is honest and always helpful.
Service was easy to checkin. Carlos had my vehicle checked and completed quickly. Recommend Cavender for service.
Excellent service and very prompt. Carlos is very attentive and efficient. I am a 35 year client.
Checking in was easy, fast, and professional. Ray, was very friendly and attentive. I was very pleased. Just was not able to have my car washed as is done usually. They said it was broke.
Great customer service. Check my warranty was able to get something fixed within my warranty and was able to drop my car off and get a ride home