Customer Testimonials

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DealerRater May 21, 2024

Advisor Ray Trejo and Cav staff “Always” take care of our family with a personal touch and ensure that I am safe and taken care of in the event of an emergency.

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DealerRater May 18, 2024

Gabby was very polite and efficient, she was great in every way. I would ask for her again.

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DealerRater May 15, 2024

Total team Very attentive to what I was looking for in a vehicle used or new

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DealerRater May 15, 2024

Carlos is very courteous and helpful. They have a comfortable waiting room. Have used them since I bought my vehicle.

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DealerRater May 15, 2024

Carlos is the best. He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say enough good things about my experiences with Cavender Cadillac 1604.

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DealerRater May 14, 2024

Not pushed, knowable, helpful, professional, the best service in and out of the shop. There service writers, 1 in particular, Carlos Villeral, he is outstanding in every area. I have been dealing with Carlos since 2015, could not ask for more.

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DealerRater May 14, 2024

They are thoroughly on the same page as I am with my vehicle and appreciate the clean up afterwards

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DealerRater May 8, 2024

Fastest, least painful car buying process I’ve ever experienced in the 30 years I’ve been buying cars

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DealerRater May 8, 2024

Very courteous and great customer service. Attentive to our needs and answered all of our questions. Our service advisor Carlos Villarreal is AWESOME!

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DealerRater May 3, 2024

Excellent customer service thank you would highly recommend the process went super fast again thank you

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DealerRater Apr 28, 2024

Always on the ball. Martin Vara picked up my trade & delivered my new car to my home. He’s a superstar. Been dealing w Cavender for 30 years.

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DealerRater Apr 26, 2024

As with any dealership, it's too expensive for someone on social security. Personal attention was great!

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DealerRater Apr 25, 2024

I had a couple of recalls on my Escalade. I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to contact with was knowledgeable and friendly. Mr Villarreal kept me updated and answered my questions.

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DealerRater Apr 19, 2024

The dealership is great! The only problem we have is the length of time getting parts. It is a shame that Cadillac Corporation is their own worst enemy.

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DealerRater Apr 14, 2024

The customer service was beyond excellent. Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues with my rental car so he was able to get me a loaner because of my loyalty to Cavender. They always try to make you comfortable while your at the dealership.

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DealerRater Apr 13, 2024

Carlos from the service department ordered two rims and tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customers with respect.

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DealerRater Apr 10, 2024

It Started a little shaky, but I think for the most part Ray, my service advisor was very professional and he was very patient and helping me through the repairs process and I greatly appreciate him making the transaction a lot easier. Thank you, Ray!!!

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DealerRater Apr 5, 2024

Hi, I was going over the fluid levels when I got home after the service at your service shop and noticed that the coolant level was at the same level that it was before I stopped at your repair shop. Did the mechanic top-off the coolant level?

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DealerRater Apr 3, 2024

Carlos Villarreal is the reason I get my car serviced at Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!!

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DealerRater Mar 28, 2024

Mr.William has very good customer service and was very helpful with the process of me purchasing my vehicle. I appreciate the whole Cavendar Cadillac team for being so patient and polite.

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DealerRater Mar 28, 2024

Carlos and Service department was quite responsive to our concerns after very expensive estimate on camshaft carrier seal oil leak. Apparently they were able to express our needs to the manufacturer and come up with a reasonable solution.

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DealerRater Mar 23, 2024

Have had nothing but great service since I brought my first car from cavander thank you

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DealerRater Mar 22, 2024

Excellent customer care I’m a very happy customer .shall return for issues with my car .

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DealerRater Mar 21, 2024

We’ve been dealing with this dealership for about 9 years and for the most part we’ve had a good experience.

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DealerRater Mar 20, 2024

Cavender Cadillac has a group of professionals handling their business. This is my third Cadillac purchased and I am pleased with the sale and service. They are leading the way.

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DealerRater Mar 20, 2024

Carlos is awesome. He is always taking care of me in my car. He is very professional and friendly. I appreciate his wisdom.

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DealerRater Mar 20, 2024

Cavender always provides excellent service. Katie takes great for our XT4 and she makes sure we know the current status of our car.

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DealerRater Mar 19, 2024

I didn’t like the fact that in the beginning I had to be the one to contact her to see what was going on. The following week it got much better I received an update everyday afterwards.

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DealerRater Mar 19, 2024

Chris is excellent. Help us with everything we need and answered all our questions. He is the best. You did not have a good variety of snacks. Finance people rushed the process and said we dont have the seats warranty and Chris told us we have it.

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DealerRater Mar 16, 2024

The salesman Jamar was very helpful the sales manager was also very helpful it was a challenge to deal with me and my wife I know but they were very helpful

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DealerRater Mar 15, 2024

Good dealer,nice people excellent sales person (red) good service I like everything from them

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DealerRater Mar 14, 2024

First class dealership and employees, fast at handling the sales process. I highly recommend, ask for Renata.

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DealerRater Mar 12, 2024

Dealership was very nice. Made appointment for specific vehicle and the salesman was helpful and not high pressure.

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DealerRater Dec 31, 2023

Every time I work with Ray at Cavender, he always gets me special attention and takes good care of My Cadillac CT 5

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DealerRater Dec 19, 2023

i just bought a 2020 Subaru Forester. The entire experience was professional, streamlined and designed to proceed with no wasted time. I am extremely satisfied with my vehicle and Chris Jones made the whole experience pleasant and fast. I certainly recommend Cavender Cadillac and Chris Jones.

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DealerRater Dec 15, 2023

Great customer service. My vehicle gets in and out in a timely manner. Scheduling service is no hassle.

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DealerRater Dec 15, 2023

Service always efficient and reliable. Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cavender’s service is no doubt the main reason the car remains in “as new” condition.

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DealerRater Dec 11, 2023

Everyone made this a great experience. I was very happy with how they listened to what I wanted and tried to deliver

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DealerRater Dec 9, 2023

People are very nice and keep you updated on the status of your vehicle. Carlos is great.

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DealerRater Dec 7, 2023

Jamar, the sales guy was awesome, did not pressure me, listened to our needs. Very knowledgeable!

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DealerRater Dec 6, 2023

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.

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DealerRater Dec 5, 2023

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.

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DealerRater Dec 3, 2023

Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.

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DealerRater Dec 1, 2023

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.

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DealerRater Dec 1, 2023

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed

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DealerRater Nov 28, 2023

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.

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DealerRater Nov 26, 2023

The service is excellent and the staff is friendly and approachable. My wait time was less than 2 hours, which is reasonable.

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DealerRater Nov 26, 2023

I had the opportunity of working with Erica and her services where impeccable. She was very attentive and knowledgeable.

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DealerRater Nov 25, 2023

Diego and the Cavender Cadillac team were wonderful and helpful. No haggling and quick excellent work

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DealerRater Nov 25, 2023

This is the second Cadillac I’ve had and always have vehicles serviced at Cavender it’s the best service in town.

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DealerRater Nov 24, 2023

The representative assigned to me, Carlos not only knows about the model I drive but my car in particular.

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DealerRater Nov 23, 2023

The last two problems were a chip and a windshield. Both were replaced timely with constant communication

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DealerRater Nov 23, 2023

We were very pleased the helpful, professional service we received from Kevin James. Our purchase went very smoothly.

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DealerRater Nov 22, 2023

We enjoy the welcoming of the staff. Everyone friendly. Katelynn worked us awesome service manager .

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DealerRater Nov 18, 2023

Have been going to Cavendar Cadillac for years. Great service & great dealership!!! I will continue to be a loyal customer.

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DealerRater Nov 18, 2023

Carlos has always taken great care of my repair needs, i wouldn't take my car to anyone else.

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DealerRater Nov 17, 2023

Service was great!! Stayed in contact with me like they promised. Answered all my questions

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DealerRater Nov 17, 2023

Carlos takes exceptional care of his customers… I appreciate it He knows this car is my baby

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DealerRater Nov 16, 2023

Staff was kind helpful and concerned about my vehicles repair needs. Speedy repair and return!

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DealerRater Nov 16, 2023

Visited the shop for the first time to have some recalls done. Met Ray Trejo. Ray was very helpful and kept me informed along the way. I will continue to use Cavender for my vehicles needs.

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DealerRater Nov 15, 2023

Curtis Kirk took care my cars for many years and I was always please with the service

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DealerRater Nov 15, 2023

Awesome service, impeccable quality workmanship. Carlos have taken best care of us for several years.

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DealerRater Nov 14, 2023

Professional and courteous service, minimum wait time, excellent donuts and coffee, reasonable service pricing detailed up front, no surprises. My personal rep Carlos kept me informed and up to date, he always makes the service visits very comfortable and gets me on the road as soon as possible. We enjoy visiting Cavender Cadillac.

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DealerRater Nov 14, 2023

I love the dealership's friendliness and I just love Carlos Villarreal my Repair Associate

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DealerRater Nov 14, 2023

Awesome experience! Fast and friendly service. Took us in ahead of schedule and they were very accommodating.

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DealerRater Nov 13, 2023

Ray was fantastic to work with! He made everything very easy and we were able to get the vehicle at the time he promised. Thanks Ray!

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DealerRater Nov 11, 2023

The staff is extremely helpful. My service Carlos ensures I understand what work needs to be done and makes recommendations for future services

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DealerRater Nov 10, 2023

Excellent, Carlos is very knowledgeable and great customer service. thank you, thank thank you thank you

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DealerRater Nov 10, 2023

GREAT SERVICE.KEPT ME WELL INFORMED ON PROGRESS. CALLED ON EACH REPAIR OR RECOMMEND SERVICE.

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DealerRater Nov 9, 2023

Katelynn is the best part of Cavender Cadillac! She took care of us during our newly purchased Challenger, first oil change !

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DealerRater Nov 8, 2023

Very knowledgeable about vehicle maintenance and repairs with excellent customer service and informing customer about vehicle repairs and maintenance

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DealerRater Nov 8, 2023

Awesome customer service. Carlos listened to my concerns, he ensured all my issues were addressed to my satisfaction.

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DealerRater Nov 6, 2023

They are always very attentive to my service needs, courteous, and respectful of my time.

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DealerRater Nov 4, 2023

They have a level of commitment to thier customers that goes unmatched. In both sales and service. There is always service after the sale. The Cavenders have stood behind thier name in the community. A good name is to be esteemed above riches.

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DealerRater Nov 4, 2023

They were very nice and explained very well. When they returned my car it was fixed and cleaned

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DealerRater Nov 2, 2023

Great service! Carlos is an exceptional employee—always eager to help and very knowledge on everything!

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DealerRater Oct 29, 2023

Erika was exceptionally helpful and very professional. She made sure that I was kept informed during the whole process

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DealerRater Oct 29, 2023

Cavender Cadillac salesman, Mr. William Kirk, is perhaps one of the best men you’ll want to seek out for an in depth, up close and personal vehicle purchase experience. He truly focused on understanding what we were looking for and at the price point we felt comfortable with. Showing us five wonderful Certified Pre-Owned Escalades and quickly getting us in the seats for test driving, he paid great respect for our time, provided solid answers to all our questions, concerns and was extensively respectful during our entire visit. William never pressured or baited us into any purchase agreement and ...

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DealerRater Oct 28, 2023

Our salesman Will was very informative about the vehicles, very pleasant and provided excellent customer service!

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DealerRater Oct 28, 2023

Carlos in the service dept. kept up to speed in regards to my repairs and was even able to find me a difficult part to replace in another state. Carlos also ensured that any repairs made to my XTS were under warranty. I would highly recommend the service dpt for any repairs for your vehicle needs.

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DealerRater Oct 26, 2023

They have met our needs for the last several years in an efficient and courteous way.

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DealerRater Oct 25, 2023

Very friendly and business oriented. I would recommend Cavender Cadillac and Katie Dodd to all my friends and relatives.

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DealerRater Oct 23, 2023

Cavender Cadillac provides great customer service after the sale. The service department does a great job maintaining both of my Cadillacs.

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DealerRater Oct 23, 2023

Professional Services everyone was courteous and kind and helpful and friendly, all was great during my time of service there 😀

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DealerRater Oct 20, 2023

Carlos has excellent customer service. Lack of loaner cars is not a good experience, and has been a problem previously as well.

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DealerRater Oct 19, 2023

As always my service advisor, Carlos Villarreal, did an outstanding job in taking care of my vehicle.

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DealerRater Oct 17, 2023

Cavendar Cadillac is under construction and you would think that it would be total chaos but it was the smoothest purchase I’ve ever made! Total professionalism

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DealerRater Oct 17, 2023

GREAT GROUP. I had my car with in 20 8⁸> of getting to the lot.

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