Customer Testimonials
Carlos my services advisor is always on top of things, Always makes sure we have a loaner vehicle on the day of are car being serviced and thing are always taken care of on time.
I have been a loyal customer of Cavender Cadillac for more than 20 years. Excellent service everytime!
Been satisfied customer for over ten years. Carlos Villarreal is an outstanding service writer. Crystal does tremendous job in customer service. Excellent service. Honest, hard working people in every phase of customer service.
Cavendar is the place to go for your next Cadillac. Eris went above and beyond, GM Patrick lead the team in the right direction
The cellphone was very kind and showed us a variety of cars at the the price in our budget. I would highly recommend anybody was looking for cadillac to go to cavender cadillac.
the communication through ny repair was excellent. The driver for the shuttle service was friendly and great
Carlos is always organized and ready to answer my questions. He takes care of all of his customers and makes each one feel special. I have been a customer for many years and his attention to detail has never wavered.
people very friendly great attitude towards customer. paper work slow but we got there. Sales person knew the computer and many options available
Second Cadillac brought Cavender Cadillac. Again the experience was great, Anthony did an excellent job showing me the vehicle and answering any questions I had. Absolutely easy buying from Cavender Cadillac and I recommend them to anyone.
My service is always professional and outstanding and I can always trust that the job is done right.
Took my car in to get my oil changed. Carlos was the tech I worked with, super professional, quick work and did exactly what needed to get done.
My vehicle was taken into the shop and about one and half hours it was finisher and washed. The problem I had was the life time oil change for veterans. I was promised by the sale lady that I would have my oil change for life but I had to take it where I bought it which I did. I wasn’t charged this time because of Raymond said I’ll won’t charge you this time but get in touch with the sales manager and get it resolved. I will work on it before my next oil change.
Kevin James was our sales person. We had a great experience as this is the third car that we have purchased from Kevin. I love my 2022CT5 and was said to have to pick another car. Kevin worked closely with me and I ended up purchasing/leasing a 2025 Lyric with all the equipment that I wanted, and the color exactly that I chose. Confidence truly is Cavender Cadillac! The sales people like Kevin James, and a smooth process from sales all the way through to the financing it made it an extremely pleasurable experience!
Once again Carlos was great to work with. I look forward to working with him again and will always be back for my warranty needs. Thanks Carlos!!
The shop was great in getting my caddy back there and the service technician was courteous and helpful
Excellent service by Carlos. He’s been maintaining my vehicle more than 10 yrs. Ten being best Carlos is a 10+ advisor.
We are repeat customers of Cavender because every time we buy a vehicle its a very good experience and they treat us really well!!
Justin was amazing, helped me when I didn’t know we get I was doing. Crystal was super as well. Thank you for a great experience
Carlos did A superb job. Well done. Nice one. Atta boy. Thank you. Spasiba. Gracias.15 words, how absurd.
Carlos has been my go to at Cavenders for years! He does an outstanding job taking care of my car! In addition, He’s pleasant, professional, kind and caring about my time! If I could give him Employee of the year, I would! I trust him and the recommendations he gives me about my cars over the years! This is my 3 Cadillac and he has been there over me on all 3 cars! Top noche service! Thank you Carlos!
Justin provided quick and excellent service when I dropped my car off. He made the entire process easy and smooth. There was an issue with the warranty company but Justin was quick to fix the issue.
Thank you, Cavender for providing excellent service and The service writer Carlos was exceptional. We will definitely use Cavender for future service and purchases. What a great experience. Jimmy Wilson
Always get excellent treatment and service. I highly recommend Cavender Cadillac. Thanks Raymond for your help and professionalism !
Very professional and courteous. A through examination was given as far as what was done to my car. Justin also explained the warranty. I was very pleased with the service I received.
If only I had checked the reviews on YELP before buying my 2024 Bronco from an ad and dealership website. Never, ever, ever would have even made the first call. One star only because I can't give them negative stars.
Wonderful sales lady helped and put together a fair deal on this Bronco, based upon the information they provided. Everything went smooth, until I sent the wire. It took 4 days for anyone to confirm receipt of the wire or send me the final paperwork. For all I knew, the whole thing was a scam. In the interim, I had a ... Read More DealerRater - May 14, 2025
Very satisfied with my purchase and the salesman (Phillip Henry) who made it happen. Its my third car purchased from Cavender.
Service was top notch. The work was completed same day before noon. Justin was courteous and efficient. They even vacuumed my car which was appreciated. The work was under warranty so I didn’t pay on this one. Highly recommend.
They did everything the way i wanted my deal done. Got me where i wanted payment.
I’ve always received great service and care from Cadillac dealers. Cavender Cadillac is no exception!
We were met outside and escorted inside to meet our sales representative - Tony Slaughter. Tony was very knowledgeable and professional in working with us throughout the entire process. In a few hours we were driving away with our car.
Patrick Callahan, the Store Manager, stopped by and spent 5-10 minutes visiting while Tony worked on the paperwork.
David Garcia, the Finance Manager, quickly processed our final paperwork , offered various options, and answered all of our questions.
We had a great experience with the ... Read More DealerRater - May 10, 2025
As usual, Carlos was an excellent and outstanding service representative. Always kind and professional with total knowledge of what needs to be done.
I like the XT5 I bought but felt 3.5 hours to close the deal was too long. Also did not appreciate the manager above my salesman was not looking out for my interest. I’ll stop here so I can keep the rest to myself!
Good job by my service provider.got me in and out in three hours. Very professional.
Carlos is great! Takes great care to make sure we are taken care of. We appreciate his dedication
Great experience as always with Diego Morales. Smooth transaction as usual. In and out in a matter of minutes.
My service experience was extraordinary. Lindie made sure I was comfortable until my ride came, explained all services performed, what was recommended next and found discounts for me. I sincerely appreciate the above and being service I was given.
Cavender has excellent customer service and quality maintenance. The staff are always customer friendly and knowledgeable about the services.
Family oriented great service….. staff friendly excellence has been one of the most rewarding experiences I’ve had with the team 🎩👍🏾
I was greeted promptly upon arrival. Carlos explained to me what services were due on my car and what the prices would be, in an understandable and professional manner. The waiting area was very comfortable and my car maintenance was completed in a satisfactory and timely manner. I recommend Cavender Cadillac service department, and Carlos in particular, with no reservations.
Very good service. I look forward to having my vehicle serviced there at all times needed.
Very nice dealership. Well staffed and comfortable during our edit for our deal to finalize.
Advisor Ray Trejo is personable, honest, and reliable. Always makes sure we are well taken care of.
The service was great, I will continue to purchase my vehicles from this outstanding dealership.
Carlos has always been considerate and ready to help. He is a good listener and knowledgeable of his profession. Carlos is a hard worker and a problem solver. I’m very happy with the serviced received.
Carlos is very knowledgeable. Very helpful response to phone calls and any questions. Really good person to work with.
Carlos V never lets me down. I always feel confident with his answers and suggestions. He’s been around the automotive industry for a very long time. He has been with Cavender Cadillac for over 10 years It’s great to see the dedication
Great place great owners great staff and Supper Sales Deago and Martin were great I would buy from them again and refer them and Cavender
We couldn’t be happier with our purchase . We were looking for a new Cadillac OptiQ , we had talked to several dealers , my wife knew exactly what she wanted, Cavender Cadillac had one that she was interested in, Joel Chu our salesman went the extra mile and sent us a live video of the car and his follow up was excellent. He explained everything and if there was a question he followed up with the answer. If you’re looking for a new car I would highly recommend calling Joel at Cavender Cadillac.
Service is always prompt and Carlos has always explained what is needed to keep my vehicle is good working condition
Great choice of vehicles and outstanding service from beginning to end. Mr Vara was very professional and did an awesome job helping us get the vehicle we chose.
Carlos you are the best you have kept my car in the best shape! Thank you
🤝 Navigating life's journey with a sense of security and trust is paramount. When my Family set out to buy a car, we were seeking more than just a transaction—we wanted a reliable partner. Cavender Cadillac exceeded our expectations and transformed the typical car buying experience into something extraordinary.
Their straightforward pricing and commitment to building relationships resonated deeply with my Family. As a Family of United States Air Force Veterans, their Cavender Commitment further impressed us. Proudly supporting our troops, veterans, and their families, they offer lifetime FREE oil changes for all military personnel.
Cavender Auto Group proudly ... Read More DealerRater - Apr 21, 2025
Absolutely amazing great to deal with Absolutely amazing great to deal with. This is our second car
Excellent service and straightforward. A wonderful customer experience from the sales side all the way through the ownership side
I had a all around great experience with all the staff at Cavenders as always excellent service
Carlos is my service advisor. I don’t allow anyone else to care for my vehicles. He’s top notch!! Ask for him for your car care. You won’t be disappointed! Thanks for your excellent customer service and the service of my Cadillacs!
Great,fast,service! Took me next door and brought me back. What a great team.
Ray was friendly and professional! Kept me updated at all times, great service! I will definitely come back to Cavender Cadillac!
Sevice does not follow through with requested repairs under warranty . We have requested certain repairs to the vehicle and we told that it will be taken care of. When we go pick up the vehicle they tell us they don’t do that type of repair at the dealership and we are told we have to take it ourselves to the body shop after they had told us they would take care of it. We have bought 4 other Cadillacs at the other dealership with no issues. This is our first car with them and I think we should have gone ... Read More DealerRater - Apr 14, 2025
Everyone was helpful, got my vehicle serviced and was well taken care of. Will return for future service
Professional patience from beginning to the end. The best ever. God place the staff in the right place.
Clean, efficient and well run dealership that did not play games. I would go there again.
Martin was great, he was exceptionally understanding and patient with us. Really appreciate his humbleness.
Sellman is very knowledgeable/friendly and helpful. Sellman know what I need, and he help make it happen.
Dealership was amazing. They fixed my vehicle quickly and kept me up to date. Then even scheduled to pick me up and had my vehicle ready.
First class all the way. Loved working with Brandon and Diego . The dealership is awesome
Very prompt and professional service personnel. All were very courteous and extremely helpful. All the work was done in a timely manner. Would recommend this dealership.
Purchasing a new SUV solely by video was a first for me. However, Bailey did a great job with it. My questions were answered honestly Bailey was very helpful and professional. Although he was unable to close out our paperwork, when we arrived to purchase Russell took over as if we had been dealing with him all along. He was extremely friendly and walked me through everything about my Cadillac XT6. I will not hesitate to do business with Cavender Cadillac in the future.
Clean, organized, and well run service department. They listened to my concerns and asked good questions to help fix my vehicle.
Everything we needed done was taken care of and we are satisfied with the service.
Everyone was great! Straight forward process Thank you Joel, Mimi and David Very professional team
This is my 5th car to buy from Cavender Cadillac and the sales team and the service is always the best!
They (Carlos), perform/function as advertised. Very professional and takes all of customers concerns to the max.
This was by far the most professional and easiest experience I've ever had at a car dealership. They were up front about pricing and provided an out the door price within minutes. After a phone call. There was no high pressure sales. Me and my wife left saying this is the way a car dealership should run. Tony was awesome.
Everything was great and they were so helpful. Appreciated my salesman Kevin so very much
We have never had any issues we are very pleased with service and Ray is very helpful in explaining what service are needed for our Cadillac will continue to always have service at Cavender Cadillac
I love Trump and I love Elon! So I bought 2023 Tesla Model Y yesterday from Joel at Cavendar Cadillac and the whole team made the experience memorable and seamless. This is my second car I've bought from a Cavendar dealership and they've been great each time. Cavendar should be proud of the team they've assembled at Cavendar Cadillac. Thanks Joel for making the purchase easy and thanks for my new ride. You guys at Cavendar Cadillac are making car buying Great Again!
Excellent Dealership to work with during my purchase of my XT6, especially Working with Eris
I went in for an oil change and left with a $1200 bill. I only ask for an oil change.
I got a $1200 bill . The ONLY THING I. Requested was oil and filter service.. and tire rotation. but they performed more to get the bill to $1200, which I never signed for or requested. VERY UNHAPPY CUSTOMER!
The service at Cavender Cadillac is all that I could have asked for and more. I never had to leave my house for either servicing my car or buying a new one. Both were done in the same week. They made me feel I was special and everything was handled quickly and without a hitch. I would recommend Cavender Cadillac To anyone.
Raymond was professional and courteous. He explained the trouble shooting process and kept me informed.
Working with this dealership was awesome! So easy to do business with. We traveled almost two hours and it was worth the effort. They had the car ready to test drive. We immediately went into negotiations and within a short time period we walked out the door with a new car. The entire team was engaged, responsive and truly committed to working with our needs when purchasing a new vehicle. Highly recommend and would travel again for our next purchase
Great service provided by friendly professional employees. Have been using Cavender for many years and will not change. Carlos Villarreal is my “GO-TO” guy.
I was very pleased. He took the time to explain all that was needed to keep the car up to date.
Carlos was amazing! Great service, friendly atmosphere. Even made sure I was ready for the winter storm that was coming. Informative about my vehicle and knowledge of my questions. Thank You Carlos
Always excellent advice and service. Carlos is my service advisor and I know he will deal with me honestly.
Working with the service staff was pleasant and easy. I was kept informed of progress with diagnosing and beginning the work. It was warranty repairs and woul take a few days. Service rep, Carlos was helpful in arranging loaner car and in communicating with me throughout the process.
Great experience Personal knowalgeable and make buying a car experience very pleasant! We’re very prepared!
Very good dealership with a good selection of vehicles...knowledgeable sales people. Dealership is immaculate.
Wow! What Impeccable Service! I can not express in words how Amazing my experience was at Cavender Cadillac purchasing my new Cadillac Escalade ESV-V! Martin Vara and his awesome team made my experience Amazing! Excellent customer service! Thank-you! Melissa
Great service Carlos is a great service writer work is always top notch from techs
They were very helpful and answered all my questions. I feel confident I will love my new SUV.
I have been taking my car for service several times know and I always receive great service! Thank you to Mr Raymond .
Always helpful and friendly staff. Scheduling service is easy. Same day professional service thank you
…fan tas ti s h. Gr ea t s e r v i c e
Best dealership car buying experience we've ever had buying a vehicle it was seamless Thanks Cavender Cadillac
Awesome service by Carlos. As always. Right on top of all the issues. My favorite guy
Service department great. Carlos very good. Collision and sales not as good. Everyone always friendly.
Carlos at Cavender Cadillac is one of the most professional service tech I have had the pleasure of dealing with.
I had an enjoyable experience buying a new car at Cavender. All the people were warm and friendly. My sales associate was Bailey Myers who was very helpful and will always be just a Text away if I need assistance.