Customer Testimonials

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DealerRater Jun 17, 2025

Carlos my services advisor is always on top of things, Always makes sure we have a loaner vehicle on the day of are car being serviced and thing are always taken care of on time.

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DealerRater Jun 13, 2025

I have been a loyal customer of Cavender Cadillac for more than 20 years. Excellent service everytime!

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DealerRater Jun 11, 2025

Been satisfied customer for over ten years. Carlos Villarreal is an outstanding service writer. Crystal does tremendous job in customer service. Excellent service. Honest, hard working people in every phase of customer service.

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DealerRater Jun 11, 2025

Cavendar is the place to go for your next Cadillac. Eris went above and beyond, GM Patrick lead the team in the right direction

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DealerRater Jun 8, 2025

The cellphone was very kind and showed us a variety of cars at the the price in our budget. I would highly recommend anybody was looking for cadillac to go to cavender cadillac.

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DealerRater Jun 4, 2025

the communication through ny repair was excellent. The driver for the shuttle service was friendly and great

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DealerRater Jun 3, 2025

Carlos is always organized and ready to answer my questions. He takes care of all of his customers and makes each one feel special. I have been a customer for many years and his attention to detail has never wavered.

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DealerRater Jun 3, 2025

people very friendly great attitude towards customer. paper work slow but we got there. Sales person knew the computer and many options available

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DealerRater Jun 1, 2025

Second Cadillac brought Cavender Cadillac. Again the experience was great, Anthony did an excellent job showing me the vehicle and answering any questions I had. Absolutely easy buying from Cavender Cadillac and I recommend them to anyone.

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DealerRater Jun 1, 2025

My service is always professional and outstanding and I can always trust that the job is done right.

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DealerRater May 27, 2025

Took my car in to get my oil changed. Carlos was the tech I worked with, super professional, quick work and did exactly what needed to get done.

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DealerRater May 26, 2025

My vehicle was taken into the shop and about one and half hours it was finisher and washed. The problem I had was the life time oil change for veterans. I was promised by the sale lady that I would have my oil change for life but I had to take it where I bought it which I did. I wasn’t charged this time because of Raymond said I’ll won’t charge you this time but get in touch with the sales manager and get it resolved. I will work on it before my next oil change.

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DealerRater May 26, 2025

Kevin James was our sales person. We had a great experience as this is the third car that we have purchased from Kevin. I love my 2022CT5 and was said to have to pick another car. Kevin worked closely with me and I ended up purchasing/leasing a 2025 Lyric with all the equipment that I wanted, and the color exactly that I chose. Confidence truly is Cavender Cadillac! The sales people like Kevin James, and a smooth process from sales all the way through to the financing it made it an extremely pleasurable experience!

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DealerRater May 25, 2025

Once again Carlos was great to work with. I look forward to working with him again and will always be back for my warranty needs. Thanks Carlos!!

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DealerRater May 23, 2025

The shop was great in getting my caddy back there and the service technician was courteous and helpful

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DealerRater May 23, 2025

Excellent service by Carlos. He’s been maintaining my vehicle more than 10 yrs. Ten being best Carlos is a 10+ advisor.

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DealerRater May 19, 2025

We are repeat customers of Cavender because every time we buy a vehicle its a very good experience and they treat us really well!!

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DealerRater May 19, 2025

Justin was amazing, helped me when I didn’t know we get I was doing. Crystal was super as well. Thank you for a great experience

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DealerRater May 18, 2025

Carlos did A superb job. Well done. Nice one. Atta boy. Thank you. Spasiba. Gracias.15 words, how absurd.

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DealerRater May 18, 2025

Carlos has been my go to at Cavenders for years! He does an outstanding job taking care of my car! In addition, He’s pleasant, professional, kind and caring about my time! If I could give him Employee of the year, I would! I trust him and the recommendations he gives me about my cars over the years! This is my 3 Cadillac and he has been there over me on all 3 cars! Top noche service! Thank you Carlos!

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DealerRater May 18, 2025

Justin provided quick and excellent service when I dropped my car off. He made the entire process easy and smooth. There was an issue with the warranty company but Justin was quick to fix the issue.

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DealerRater May 16, 2025

Thank you, Cavender for providing excellent service and The service writer Carlos was exceptional. We will definitely use Cavender for future service and purchases. What a great experience. Jimmy Wilson

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DealerRater May 16, 2025

Always get excellent treatment and service. I highly recommend Cavender Cadillac. Thanks Raymond for your help and professionalism !

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DealerRater May 15, 2025

Very professional and courteous. A through examination was given as far as what was done to my car. Justin also explained the warranty. I was very pleased with the service I received.

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DealerRater May 14, 2025

If only I had checked the reviews on YELP before buying my 2024 Bronco from an ad and dealership website. Never, ever, ever would have even made the first call. One star only because I can't give them negative stars. Wonderful sales lady helped and put together a fair deal on this Bronco, based upon the information they provided. Everything went smooth, until I sent the wire. It took 4 days for anyone to confirm receipt of the wire or send me the final paperwork. For all I knew, the whole thing was a scam. In the interim, I had a ... Read More

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DealerRater May 14, 2025

Very satisfied with my purchase and the salesman (Phillip Henry) who made it happen. Its my third car purchased from Cavender.

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DealerRater May 14, 2025

Service was top notch. The work was completed same day before noon. Justin was courteous and efficient. They even vacuumed my car which was appreciated. The work was under warranty so I didn’t pay on this one. Highly recommend.

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DealerRater May 13, 2025

They did everything the way i wanted my deal done. Got me where i wanted payment.

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DealerRater May 10, 2025

I’ve always received great service and care from Cadillac dealers. Cavender Cadillac is no exception! We were met outside and escorted inside to meet our sales representative - Tony Slaughter. Tony was very knowledgeable and professional in working with us throughout the entire process. In a few hours we were driving away with our car. Patrick Callahan, the Store Manager, stopped by and spent 5-10 minutes visiting while Tony worked on the paperwork. David Garcia, the Finance Manager, quickly processed our final paperwork , offered various options, and answered all of our questions. We had a great experience with the ... Read More

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DealerRater May 9, 2025

As usual, Carlos was an excellent and outstanding service representative. Always kind and professional with total knowledge of what needs to be done.

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DealerRater May 9, 2025

I like the XT5 I bought but felt 3.5 hours to close the deal was too long. Also did not appreciate the manager above my salesman was not looking out for my interest. I’ll stop here so I can keep the rest to myself!

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DealerRater May 8, 2025

Good job by my service provider.got me in and out in three hours. Very professional.

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DealerRater May 8, 2025

Carlos is great! Takes great care to make sure we are taken care of. We appreciate his dedication

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DealerRater May 7, 2025

Great experience as always with Diego Morales. Smooth transaction as usual. In and out in a matter of minutes.

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DealerRater May 6, 2025

My service experience was extraordinary. Lindie made sure I was comfortable until my ride came, explained all services performed, what was recommended next and found discounts for me. I sincerely appreciate the above and being service I was given.

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DealerRater May 6, 2025

Cavender has excellent customer service and quality maintenance. The staff are always customer friendly and knowledgeable about the services.

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DealerRater May 4, 2025

Family oriented great service….. staff friendly excellence has been one of the most rewarding experiences I’ve had with the team 🎩👍🏾

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DealerRater May 4, 2025

I was greeted promptly upon arrival. Carlos explained to me what services were due on my car and what the prices would be, in an understandable and professional manner. The waiting area was very comfortable and my car maintenance was completed in a satisfactory and timely manner. I recommend Cavender Cadillac service department, and Carlos in particular, with no reservations.

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DealerRater May 3, 2025

Very good service. I look forward to having my vehicle serviced there at all times needed.

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DealerRater May 1, 2025

Very nice dealership. Well staffed and comfortable during our edit for our deal to finalize.

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DealerRater May 1, 2025

Advisor Ray Trejo is personable, honest, and reliable. Always makes sure we are well taken care of.

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DealerRater May 1, 2025

The service was great, I will continue to purchase my vehicles from this outstanding dealership.

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DealerRater Apr 26, 2025

Carlos has always been considerate and ready to help. He is a good listener and knowledgeable of his profession. Carlos is a hard worker and a problem solver. I’m very happy with the serviced received.

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DealerRater Apr 25, 2025

Carlos is very knowledgeable. Very helpful response to phone calls and any questions. Really good person to work with.

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DealerRater Apr 25, 2025

Carlos V never lets me down. I always feel confident with his answers and suggestions. He’s been around the automotive industry for a very long time. He has been with Cavender Cadillac for over 10 years It’s great to see the dedication

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DealerRater Apr 24, 2025

Great place great owners great staff and Supper Sales Deago and Martin were great I would buy from them again and refer them and Cavender

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DealerRater Apr 23, 2025

We couldn’t be happier with our purchase . We were looking for a new Cadillac OptiQ , we had talked to several dealers , my wife knew exactly what she wanted, Cavender Cadillac had one that she was interested in, Joel Chu our salesman went the extra mile and sent us a live video of the car and his follow up was excellent. He explained everything and if there was a question he followed up with the answer. If you’re looking for a new car I would highly recommend calling Joel at Cavender Cadillac.

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DealerRater Apr 23, 2025

Service is always prompt and Carlos has always explained what is needed to keep my vehicle is good working condition

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DealerRater Apr 22, 2025

Great choice of vehicles and outstanding service from beginning to end. Mr Vara was very professional and did an awesome job helping us get the vehicle we chose.

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DealerRater Apr 22, 2025

Carlos you are the best you have kept my car in the best shape! Thank you

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DealerRater Apr 21, 2025

🤝 Navigating life's journey with a sense of security and trust is paramount. When my Family set out to buy a car, we were seeking more than just a transaction—we wanted a reliable partner. Cavender Cadillac exceeded our expectations and transformed the typical car buying experience into something extraordinary. Their straightforward pricing and commitment to building relationships resonated deeply with my Family. As a Family of United States Air Force Veterans, their Cavender Commitment further impressed us. Proudly supporting our troops, veterans, and their families, they offer lifetime FREE oil changes for all military personnel. Cavender Auto Group proudly ... Read More

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DealerRater Apr 19, 2025

Absolutely amazing great to deal with Absolutely amazing great to deal with. This is our second car

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DealerRater Apr 18, 2025

Excellent service and straightforward. A wonderful customer experience from the sales side all the way through the ownership side

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DealerRater Apr 17, 2025

I had a all around great experience with all the staff at Cavenders as always excellent service

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DealerRater Apr 16, 2025

Carlos is my service advisor. I don’t allow anyone else to care for my vehicles. He’s top notch!! Ask for him for your car care. You won’t be disappointed! Thanks for your excellent customer service and the service of my Cadillacs!

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DealerRater Apr 15, 2025

Great,fast,service! Took me next door and brought me back. What a great team.

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DealerRater Apr 15, 2025

Ray was friendly and professional! Kept me updated at all times, great service! I will definitely come back to Cavender Cadillac!

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DealerRater Apr 14, 2025

Sevice does not follow through with requested repairs under warranty . We have requested certain repairs to the vehicle and we told that it will be taken care of. When we go pick up the vehicle they tell us they don’t do that type of repair at the dealership and we are told we have to take it ourselves to the body shop after they had told us they would take care of it. We have bought 4 other Cadillacs at the other dealership with no issues. This is our first car with them and I think we should have gone ... Read More

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DealerRater Apr 13, 2025

Everyone was helpful, got my vehicle serviced and was well taken care of. Will return for future service

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DealerRater Apr 10, 2025

Professional patience from beginning to the end. The best ever. God place the staff in the right place.

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DealerRater Apr 10, 2025

Clean, efficient and well run dealership that did not play games. I would go there again.

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DealerRater Apr 9, 2025

Martin was great, he was exceptionally understanding and patient with us. Really appreciate his humbleness.

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DealerRater Apr 9, 2025

Sellman is very knowledgeable/friendly and helpful. Sellman know what I need, and he help make it happen.

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DealerRater Apr 9, 2025

Dealership was amazing. They fixed my vehicle quickly and kept me up to date. Then even scheduled to pick me up and had my vehicle ready.

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DealerRater Apr 5, 2025

First class all the way. Loved working with Brandon and Diego . The dealership is awesome

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DealerRater Apr 5, 2025

Very prompt and professional service personnel. All were very courteous and extremely helpful. All the work was done in a timely manner. Would recommend this dealership.

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DealerRater Apr 4, 2025

Purchasing a new SUV solely by video was a first for me. However, Bailey did a great job with it. My questions were answered honestly Bailey was very helpful and professional. Although he was unable to close out our paperwork, when we arrived to purchase Russell took over as if we had been dealing with him all along. He was extremely friendly and walked me through everything about my Cadillac XT6. I will not hesitate to do business with Cavender Cadillac in the future.

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DealerRater Apr 4, 2025

Clean, organized, and well run service department. They listened to my concerns and asked good questions to help fix my vehicle.

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DealerRater Apr 3, 2025

Everything we needed done was taken care of and we are satisfied with the service.

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DealerRater Apr 2, 2025

Everyone was great! Straight forward process Thank you Joel, Mimi and David Very professional team

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DealerRater Mar 30, 2025

This is my 5th car to buy from Cavender Cadillac and the sales team and the service is always the best!

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DealerRater Mar 30, 2025

They (Carlos), perform/function as advertised. Very professional and takes all of customers concerns to the max.

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DealerRater Mar 30, 2025

This was by far the most professional and easiest experience I've ever had at a car dealership. They were up front about pricing and provided an out the door price within minutes. After a phone call. There was no high pressure sales. Me and my wife left saying this is the way a car dealership should run. Tony was awesome.

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DealerRater Mar 29, 2025

Everything was great and they were so helpful. Appreciated my salesman Kevin so very much

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DealerRater Mar 28, 2025

We have never had any issues we are very pleased with service and Ray is very helpful in explaining what service are needed for our Cadillac will continue to always have service at Cavender Cadillac

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DealerRater Mar 23, 2025

I love Trump and I love Elon! So I bought 2023 Tesla Model Y yesterday from Joel at Cavendar Cadillac and the whole team made the experience memorable and seamless. This is my second car I've bought from a Cavendar dealership and they've been great each time. Cavendar should be proud of the team they've assembled at Cavendar Cadillac. Thanks Joel for making the purchase easy and thanks for my new ride. You guys at Cavendar Cadillac are making car buying Great Again!

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DealerRater Mar 19, 2025

Excellent Dealership to work with during my purchase of my XT6, especially Working with Eris

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DealerRater Mar 19, 2025

I went in for an oil change and left with a $1200 bill. I only ask for an oil change.

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DealerRater Mar 18, 2025

I got a $1200 bill . The ONLY THING I. Requested was oil and filter service.. and tire rotation. but they performed more to get the bill to $1200, which I never signed for or requested. VERY UNHAPPY CUSTOMER!

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DealerRater Mar 10, 2025

The service at Cavender Cadillac is all that I could have asked for and more. I never had to leave my house for either servicing my car or buying a new one. Both were done in the same week. They made me feel I was special and everything was handled quickly and without a hitch. I would recommend Cavender Cadillac To anyone.

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DealerRater Mar 6, 2025

Raymond was professional and courteous. He explained the trouble shooting process and kept me informed.

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DealerRater Mar 5, 2025

Working with this dealership was awesome! So easy to do business with. We traveled almost two hours and it was worth the effort. They had the car ready to test drive. We immediately went into negotiations and within a short time period we walked out the door with a new car. The entire team was engaged, responsive and truly committed to working with our needs when purchasing a new vehicle. Highly recommend and would travel again for our next purchase

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DealerRater Mar 2, 2025

Great service provided by friendly professional employees. Have been using Cavender for many years and will not change. Carlos Villarreal is my “GO-TO” guy.

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DealerRater Feb 28, 2025

I was very pleased. He took the time to explain all that was needed to keep the car up to date.

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DealerRater Feb 27, 2025

Carlos was amazing! Great service, friendly atmosphere. Even made sure I was ready for the winter storm that was coming. Informative about my vehicle and knowledge of my questions. Thank You Carlos

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DealerRater Feb 27, 2025

Always excellent advice and service. Carlos is my service advisor and I know he will deal with me honestly.

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DealerRater Feb 26, 2025

Working with the service staff was pleasant and easy. I was kept informed of progress with diagnosing and beginning the work. It was warranty repairs and woul take a few days. Service rep, Carlos was helpful in arranging loaner car and in communicating with me throughout the process.

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DealerRater Feb 26, 2025

Great experience Personal knowalgeable and make buying a car experience very pleasant! We’re very prepared!

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DealerRater Feb 24, 2025

Very good dealership with a good selection of vehicles...knowledgeable sales people. Dealership is immaculate.

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DealerRater Feb 24, 2025

Wow! What Impeccable Service! I can not express in words how Amazing my experience was at Cavender Cadillac purchasing my new Cadillac Escalade ESV-V! Martin Vara and his awesome team made my experience Amazing! Excellent customer service! Thank-you! Melissa

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DealerRater Feb 23, 2025

Great service Carlos is a great service writer work is always top notch from techs

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DealerRater Feb 22, 2025

They were very helpful and answered all my questions. I feel confident I will love my new SUV.

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DealerRater Feb 22, 2025

I have been taking my car for service several times know and I always receive great service! Thank you to Mr Raymond .

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DealerRater Feb 22, 2025

Always helpful and friendly staff. Scheduling service is easy. Same day professional service thank you

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DealerRater Feb 21, 2025

…fan tas ti s h. Gr ea t s e r v i c e

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DealerRater Feb 20, 2025

Best dealership car buying experience we've ever had buying a vehicle it was seamless Thanks Cavender Cadillac

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DealerRater Feb 20, 2025

Awesome service by Carlos. As always. Right on top of all the issues. My favorite guy

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DealerRater Feb 19, 2025

Service department great. Carlos very good. Collision and sales not as good. Everyone always friendly.

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DealerRater Feb 16, 2025

Carlos at Cavender Cadillac is one of the most professional service tech I have had the pleasure of dealing with.

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DealerRater Feb 14, 2025

I had an enjoyable experience buying a new car at Cavender. All the people were warm and friendly. My sales associate was Bailey Myers who was very helpful and will always be just a Text away if I need assistance.

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