Customer Testimonials
Salesman Erick Solorio is hands down THE BEST!!! Not only is he knowledgeable, he is super friendly and has your best interest at heart. This is the second vehicle we have bought with him, and we will definitely be back. If you want a non-pushy, genuine, and honest salesman, ERICK IS YOUR MAN!!
Finance manager Daniel Barragan was great as well! Made the finance portion quick and painless. He was even on the phone with the bank getting better offers than they initially extended. He didn’t have to do that, but he went the extra mile!
Sales Manager Roger ... Read More Google - Nov 11, 2026
I had the pleasure of working with Neiko Brown when buying my truck. I found the truck online and was able to schedule a test drive the next day. I had gone to wrong location but Neiko was patient with me in guiding me to the right location and worked with my schedule to stay late and get the transaction processed. Good dealership and pleasant experience.
Carlos is awesome. He kept me informed on the status of my vehicle even though he was the only advisor. Mr Russell was helpful in sales.
I now have three vehicles in my driveway from three different Cavender dealerships. They are always consistent and somehow seem to always get my business.
Javier Camacho is really poor at calling customers back unless he's making money. Then he'll call you back right away.
Cody met all of our expectations in answering questions about our new vehicle made the process easy.
Very courteous and professional. They took care to address my concerns and take care of my problems.
Calendar Cadillac always has great service when it’s time for an oil change. They found a recall they could fix at the same time and my car was ready when I came to pick it up.
oh my gosh, Larry was so nice. He helped us try to. sell our car like our Toyota to get a new car and oh my gosh she was so nice so yeah if anyone is seeing this shout at Larry
Great service! I highly recommend!!
The entire process of buying a car was the best I have ever had. I found the car i wanted and began inquiring online about availability and Eris reached out and was very helpful providing all the details I needed including a video of the car as I was out of town. We scheduled a Saturday morning appointment to test drive. Again Eris was very knowledgeable on cars and a le to answer all questions. Once I agreed that this was the car I wanted she began to get everything together and met the terms I wanted all while I ... Read More Google - Nov 1, 2026
Terrible customer service is on par for Cavendar dealerships! We walked the parking lot for 15 minutes and not one salesperson came to assist us. So we proceeded to walk inside, they were all watching television on the couch and not one got up to even speak. After a weird 5 minutes of standing there, someone asked did we need something? Wow, what a great way to speak and let us know you didn’t want our business. This place deserves a negative rating if I could give them one. Again I say, this was very on par with the service expected ... Read More Google - Nov 1, 2026
Stellar Service Easy to do business with highly recommend.
Neiko worked very hard to put the deal together on a 2026 LYRIQ V. Very pleased! Thank you Neiko!!!
Ray in service is the best! Cavander Cadillac does a wonderful job in everything they do!
This was the best experience I have ever had when purchasing a vehicle. Val and David in financing were super amazing and made it so comfortable. Most people hate having to buy a car. I will tell you that CAVENDER Cadillac were AMAZING. They stayed after hours just to accommodate my purchase of my new CT4. I would highly recommend Val to help you on your purchase!!!!
⭐⭐⭐⭐⭐ The entire team at Cavender Cadillac in San Antonio was friendly, knowledgeable, and genuinely committed to their customers. They made the experience enjoyable and demonstrated outstanding customer service from start to finish. I truly appreciate their professionalism and dedication. Highly recommend!
(Translated by Google) They are very kind and explain everything about the cars step by step. Mr. Joel was very kind and explained the cars very well, and Mr. Manuel explained the paperwork I had to sign and all the numbers for the total cost of the cars even better. I had no trouble understanding all the figures. Thank you so much for everything, and I highly recommend both gentlemen, Joel and Manuel. They made me feel like family. 100%
(Original)
Son muy amables y explican paso a paso todo de los carros el señor Joel muy amable y nos ... Read More Google - Oct 27, 2026
The advisor and personnel did an excellent job at diagnosing my car problems and gave me recommendations on what I needed to get done. They were very fair and honest.
I bought my car at Cavender Cadillac and the finance office pushed multiple upsell packages on me. When I declined the first package, it took about an hour before I was called back to sign papers. After the purchase I found add-ons I had not agreed to and cancelled two in writing in September 2026 — a $915 GAP waiver and an $839 oil-change program, with refunds to go to my loan. Since then I have received no written confirmation that either cancellation is actually in process, and my follow-ups have gone unanswered. I am still paying interest on $1,754 in add-ons I cancelled over ... Read More Google - Oct 26, 2026
Erick and the the sales manager were greet, was more than willing to show us multiple vehicles and walk us through everything. Would 100% use cavender Cadillac again
Service techs make the dealership. Carlos Villarreal is the best tech and is the reason I return to the dealership for service. Customer Service is his priority. He is knowledgeable and personable. Any issue with the vehicle is treated with the same level of importance. I have been a Cavender custome since 2000, have purchased 7 cars and all were serviced by the dealership
Javier C. was my advisor, very professional and very efficient. He kept me updated throughout the entire process. Vehicle was repaired in a timely manner. I’m very satisfied with my visit and experience. Definitely recommend seeing Javier for all your service inquiries.
Quick efficient service. Waited for service in the afternoon. Friendly staff. Only negative was there were few drinks and most of the snacks had been taken. No one refilled it during the 2 hours I was there.
The entire team at Cavender was outstanding to work with. Javier in the service department was efficient and friendly- his team exceeded our expectations. Phil Rodriguez in management came through for us totally!
I rather go to Sewell Cadillac. Better service.
Neiko! Neiko! Neiko Brown! You're so kind, honest, professional, caring and trustworthy. And Ray Trejo in the service department has the same attributes. You guys make a awesome team. I'm 84 and I've asked God to let me live until I'm 114.🙏 You know what that means, lots more Cadillacs. So far this is my 9th Cadillac, (starting with the '76 Seville.) I've bought 3 Cadillacs from Martin Vega and now you. Thanks again for all your help.🙏❤️🌹
The service department at Cavender Cadillac is very accommodating for maintenance and/or repair issues. I recommend this dealership.
I had a great experience with Cavender Cadillac, I would strongly recommend this dealership or any other Cavender dealership.
Agreed on a 2020 BMW 840i with Julian Sanchez, and the CARFAX was clean. After I signed and drove it to Houston, I found a recent repair to the rear end and a loose rear bumper. The salesperson and manager both claimed to know nothing about it, which I find hard to believe. Get an independent inspection before buying from this dealership.
I made my appointment for oil change & tire rotation online. I drove up to my appointment on time. Asked for my service advisor Ray Trejo who took my vehicle and directed me to waiting area. I was there approximately 2 hours or so when Ray advised my vehicle was ready. I paid with a $10 coupon and paid by check so I would not be assessed a fee on a credit card. My vehicle is doing fine since the service.
From the moment I walked through the doors of Cavender Cadillac until I drove off the lot in my brand-new 2027 Cadillac LYRIQ, the experience was absolutely exceptional!
A special thank you to Larry White, who went above and beyond to make the entire process smooth, enjoyable, and stress-free. Larry’s professionalism, knowledge, attention to detail, and genuine commitment to customer satisfaction were second to none.
Larry made me feel like a valued customer from start to finish, ensuring every question was answered and every detail was handled.
Cavender Cadillac has earned my business, and Larry White has earned my highest ... Read More Google - Oct 14, 2026
Easy to make contact with the dealership when I have questions. Great service deals and the resulting service is always great and complete. My service advisor, Ray Trejo, always keeps me informed of progress as my car is being serviced. The only place I take my Escalade.
When I was looking for a vehicle, I was called or texted every fifteen minutes. Once I purchased it, I've left four messages and can't get a call back!! Two days after the purchase.
Mr. Slaughter treated us with respect and was very helpful in what I needed and wanted it in a new car.
Working with Natalia was like a fresh of breath air ! She was very helpful, very informative.
Joel and Phillip were the best d***ed salesmen we’ve had the pleasure to deal with. Thank you for our new Escalade!
Service is not consistent too much, some times it is excellent, but sometimes not too much.
Very please with the service I have received. Good customer service and professional staff on hand
Excellent and professional treatment with technical knowledge about the car. Thanks to mr. Brown and J. Sanchez to made every step easier. Minerva Lara Manuel Elizalde
Ray Trejo's customer service was phenomenal! The dealership was closing within 5 minutes of my arrival, and he treated me like the first customer of the day. I was in total distress because I was traveling in my electric vehicle for the first time. I could not get my vehicle to charge. Ray kept my vehicle overnight, and had it thoroughly checked out. After the minor issue was discovered, Ray ensured my vehicle was fully charged, and sent an Uber to pick me up. I am so grateful for the OUTSTANDING CUSTOMER SERVICE, and PROFESSIONALISM I received at Cavender. Ray ... Read More DealerRater - Oct 7, 2026
Went to buy a ct5 that we drove from Austin for. The saleman had us wait 45 minutes to look for the keys only to come back and say they couldnt sell it until Monday. WTH?! Guess they dont like money or return buyers lol. Shame on yall! Oh well, found another dealership that took our $! Got me my ct5! Thank you - Cavendar, Jacob Mauro you're the best!
Bryan went the extra mile to get us the car that we wanted. Great service and customer focus!
My last review got deleted. My honest opinion, super friendly and helpful before and during purchasing. But after, i feel ignored. Ive gotten misinformation multiple times from the ladies who schedule service which has caused me a huge amount of stress and inconvenience and i get frequent text messages from random associates offering help or trade in opportunity ect only for my reply to be ignored nearly every time. No one seems to be very friendly or helpful with the exception of Mr Carlos Villarreal. He truly holds this place together. Thank you Carlos.
The initial sales process was hospitable, but post-purchase customer support has been nonexistent. Be extremely cautious with your trade-in—they haven't paid off my traded vehicle, and it’s been over a month. I am now forced to make double payments on both my old car and my newly leased one. I’ve reached out repeatedly to the Finance Manager, David, but his voicemail is full and he never returns my calls. This is my second time experiencing terrible service at a Cavender dealership, and I deeply regret coming back.
My bank was finally able to get a hold ... Read More Google - Sep 30, 2026
Niko Brown provided exceptional sales support from the very beginning to the end and even after the sale. I would highly recommend Niko if you are looking to purchase a vehicle.
Neico Brown was so attentive showing a great knowledge about the car. The purchasing process was smooth and fast. I've recommended him with family interested in buying a new car.
Carlos was amazing-as always! Very helpful, not pushy and answered all my silly questions. A great experience.
Neiko and David were both very professional and listened to what I was looking for.
Matt was great and very professional. He was very upfront from the get go. No worries here!
Cody was my sales contact and made this process exceptionally smooth and easy overall. I was able to test drive without any pressure of a sales pitch and I also had my questions answered. Highly recommend Cody and his team here
The service is worse every time I come in. Not Ray’s fault. He is good at what he is allowed to do!
Myself and my son were helped by our salesman Kevin James and their financing and we were absolutely treated with the upmost respect and courtesy as well as given great options even with my not so good credit we were able to leave in a reliable, affordable snd beautiful vehicle that we loved. Thank you so much to Kevin we will absolutely be back if we have any other vehicle needs!!
Great servuce, knowledgeable, friendly, and welcoming. I always receive the great service that I expect. Thanks
I am very Satisfied with the great customer service I received, especially with Kevin the sales person, he went above and beyond. He explained every detail of the car that I purchased. I highly recommend him
We had a wonderful experience at Cavender! Top notch customer service! Our salesman, Niko, went above and beyond. He was friendly, knowledgeable and never made us feel pressured. I would highly recommend Niko and the entire team at Cavender Cadillac! Thank you!
We had a wonderful experience working with Neiko Brown at Cavender Cadillac! Neiko provided excellent customer service from start to finish. He was always available whenever we had a question, made sure any concerns were taken care of, and truly went above and beyond to make things right. We really appreciate his professionalism, patience, and dedication to making sure we were happy with our experience. We are very happy with our purchase and would definitely recommend Neiko to anyone looking for great service at Cavender Cadillac!
I rarely write negative reviews, but the difference between my experience with Cavender Cadillac and another Cadillac dealership was so dramatic that it deserves to be mentioned.
I called Cavender Cadillac to schedule service for our 2026 Cadillac VISTIQ, which has several recall items that need to be addressed as well as an issue with the electric charging door not closing properly.
I spent approximately a minute and a half explaining the vehicle and the service needed. At the end of that conversation, the receptionist told me they could not help because their system showed that I owned a Chevrolet.
I ... Read More Google - Sep 21, 2026
Carlos made our service experience flawless, despite the woman making the appointment. She claimed they would have a loaner car for us. Carlos explained that they can’t have weekend loaners due to staffing. Carlos is the reason we stay at Cavendar for service.
I rarely write negative reviews, but the difference between my experience with Cavender Cadillac and another Cadillac dealership was so dramatic that it deserves to be mentioned.
I called Cavender Cadillac to schedule service for our 2026 Cadillac VISTIQ, which has several recall items that need to be addressed as well as an issue with the electric charging door not closing properly.
I spent approximately a minute and a half explaining the vehicle and the service needed. At the end of that conversation, the receptionist told me they could not help because their system showed that I owned a Chevrolet.
I ... Read More DealerRater - Sep 21, 2026
Exceptional customer service. I told Erick he made the sale because of his customer service. My wife actually liked a newer model more, and the price was comparable. I wanted to finish the sale with Erick. Beautiful showroom and all employees were very courteous.
I had a wonderful experience here. I wish my car didn't need repair, but I'm glad it was done at Sewell. I don't know how it only got one star. I wrote a five star review yesterday.
From the moment I dropped off the truck, the service was professional and efficient. Great communication during the assessment.
I just wanted to say thank you Cavender Cadillac and Cody Robinson for making my new car purchase experience an easy one! Cody was diligent, upfront, and fully executed my desires in a Cadillac Escalade. The management team was very tentative and I was in and out quickly. The way car buying should be. I’ll definitely recommend Cody and Cavender to everyone looking to buy and new or used vehicle!
I was taken full each and every time. Ray has always been on point with assisting me with my visits.
I went in to pick up a charging adapter - although there had been some miscommunication when I called in earlier, Matt in the parts department was very helpful & got me back on the road!
Eris was wonderful! She was super helpful and friendly. It was awesome working with her to get the car.
Just bought a CT5 Blackwing last week. Kevin James is THE MAN. What a professional - responsive, there to answer and chase any and all questions, very customer experience focused. Delivered the car to me personally in Austin. Thank you, Kevin - amazing experience. My highest recommendation - go see Kevin if you're looking for a Caddy!
Incredible service and pricing, and they got me into a vehicle so quickly! Best car buying experience I've had. Everyone was kind and friendly, and Mr. David Garcia and Matt Idar were so professional. The only dealership we will recommend!
We are repeat customers. Cavender Cadillac has always been professional, not pushy and made sure our needs were met. Everyone there is very courteous. Great service.
If I could give them zero stars, I would.
The complete lack of customer service and assistance regarding what was supposed to be included with the vehicle is absolutely unacceptable. We were given expectations about what would be included, and when it came time to address the issue, the dealership failed to provide the assistance or support we deserved.
What is most disappointing is that they abandoned us after the sale. Once they had our business, it felt like they no longer had any interest in helping resolve the situation.
Buying a vehicle is a major purchase, and customers should ... Read More Google - Sep 12, 2026
Val was very prompt and provided detailed information about the vehicle we purchased. He convinced us that Cavender's deal was the best choice without being overly aggressive.
I had an outstanding experience working with Bryan at Cavender Cadillac. From start to finish. Bryan was professional, knowledgeable, courteous, and extremely helpful throughout the entire car buying experience. If you're looking for someone who genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I highly recommend asking for Bryan Sanders! Thank you for exceptional service!
This was our first experience with this type of purchase (Cadillac). After our son purchased a Cadillac last year, we decided to shop here too. Our salesman, Neiko, was exceptional and made our time worthwhile! I highly recommend this dealership, Neiko, and Manuel for your next auto purchase!
Sales rep Cody and Finance rep Manuel were awesome and super helpful. The sales transaction was smooth and efficient!
My husband and I had the most Exceptional experience purchasing our new vehicle with Bryan Sanders. He was professional, knowledgeable, and worked at our speed. If you’re looking for a great sales associate, Bryan is the guy to go to.
I recently purchased a Cadillac Escalade My sales person was amazing Bryan. Great customer service great experience. Will recommend
Bryan always does a great job.
Always a great experience at this dealership. Mr. Bryan Sanders is a true professional with remarkable customer service.
We had such a wonderful experience with Bryan Sanders! He was incredibly kind, helpful, and made buying our Cadillac CT5 such a smooth and enjoyable experience. He truly went above and beyond to make sure we were taken care of, and we really appreciated how welcoming he was throughout the whole process. We’re so happy with our experience and would definitely recommend Bryan to anyone looking for a great salesperson!
I took my 2026 vehicle for initial checkup/ oil change etc. Javier provided excellent service, and the dealership was very comfortable. I was kept well informed by text, on the progress.. and the vehicle was even washed and cleaned at the finish!
My visit to the service department was excellent and give Carlos great honors and get them in and out of there and keep me informed of what was going on throughout my visit. Keep up the good job
I bought my CTS from Cavender and have used their service team for years. They have provide GREAT maintenance. They are my Service go to team.
I had a great service experience at Cavender Cadillac. Carlos was very friendly, professional, and attentive throughout the entire process. He kept me updated on the status of my vehicle and made sure I was informed every step of the way. The service was great, and I really appreciated the excellent communication and customer service. I would definitely recommend Carlos and Cavender Cadillac!
Need to have the right hardware, the repair should taken an hour took 6 hours. No constant updates per repairs, I had to ask for updates.
This has been the most horrendous experience at this dealership.
After purchasing six vehicles from the dealership, we have opted to take our car servicing and vehicle purchases to another Cadillac dealership.
The sales experience with Bryan Sanders was the worst we’ve ever received.
He obviously showed no professionalism nor respect with the processing and handling of our trade-in. Especially when he was the one that reached out to us virgins to trade in our vehicle. he obviously did not care about any of the issues we were experiencing with a brand new vehicle once the deal was made.. ... Read More DealerRater - Sep 9, 2026
After purchasing 6 cars from Cavender Cadillac this has been the worst experience. Will take my business elsewhere.
Asked for windshield coverage during purchase did not receive it found out when my windshield was broken a month later no coverage. Matt #1
Great experience! I’ve taken my vehicle to Cavender Cadillac and both times were great.
Cavender Cadillac delivers a quintessential luxury dealership experience. The atmosphere is upscale, quiet and well-maintained, immediately establishing a high standard of service. Staff members greet you promptly without the aggressive, high-pressure sales tactics often associated with car buying.
We had a wonderful experience with Val and David. The only complaint I have is they replaced the tires on my 2 year old vehicle with $69 tires, so of course we are getting a new set of tires. Kind of cheaper out for a Cadillac. But the car is great so far. Thank you to Val and David.
Checked in with an appointment at 9am, oil change and 15000 mile service. Didn’t pull the car in until 11am. Had to ask Carlos what the problem was. Didn’t do anything until I initiated the problem. Why make an appointment
Carlos Villarreal is the reason I keep returning to this dealership. I hope he continues at Cavender Cadillac
Buyer beware!! I have given this dealership over 2 years to do the right thing and refund the overage we were charged for sales tax. I have gotten nothing but excuses and now they won't even return my calls. Do not go here if you are looking for a business that does the right thing or cares for it's customers.
*update* 10/1/2026
Same old, same old. The general manager promised more clarification but won't return a phone call. If you think this dealership will treat you the right way or do the right thing, think again. Not under this ... Read More Google - Aug 31, 2026
Joel is so professional.caring ,and attProfessional, caring, and attentive service from start to finish.I highly recommend this company!
Best and second to none however since their changes when you ask to talk to your advisor is not working. Suggest someone trying calling in to talk to an advisor and find out how bad it is.
