Customer Testimonials
Larry was very professional, during the purchase of my Cadillac. Larry and I go back many many years and it’s always great to see him again. Finance was quick and out the door we went.
Just bought my Cadillac Escalade Sport Platinum from Cavender Cadillac and the experience was phenomenal from start to finish. Panayotov made the whole process smooth and easy — no pressure, just great service. I will never buy anywhere else and highly recommend this dealership and Panayotov to anyone car shopping!. The financing and paperwork was smooth and easy and no high pressure sales just great customer service!! Thank you!
We had a wonderful experience with Natalia and Eris. The entire process was smooth, professional, and stress-free. The staff was honest, respectful, and made us feel valued from start to finish. We really appreciated the excellent customer service and would highly recommend this dealership.
I appreciate the low-pressure, friendly environment at Cavender. And if you come on for service you can wait in the pleasant waiting room and have a snack. Or choose to leave and return when service is complete.
Was able to get a same day appointment for routine service early in the morning. Dropped off asking for delivery by 4pm, and received a call shortly after noon telling me service was complete.
My recent experience at Cavendar service center was excellent. They completed the yearly check on my car in a timely manor. Well done all!
Carlos is always professional, courteous, informative, and treats me like a queen when I’m there. The car runs great and they did a beautiful job on washing my car. It was really really dirty. And it looked great when I picked it up.
Great customer service! Always let us know when it’s time for a checkup. They make our regular checkups effortless and easy to schedule, come in, and get it done.
It is always a pleasure to have our XT5 serviced by the professionals at Cavender Cadillac. We know the work will be done properly the first time with minimal delay and the vehicle will be returned to us clean and shiny.
My service at cavender was great. Carlos kept me informed throughout the service. I was there for oil change and tie rotation. Plus he made me aware of what service will need to be done next.
We had a great experience here! Ricardo was very kind and accommodating. He worked with us so much and was very helpful in the process of buying my husbands and I first vehicle together. We will be returning in the future.
WOW, my husband and I have purchased many vehicles in our 35 year marriage and this was the best experience we have ever had! Matt Idar was so patient and did everything he could to make us happy. Our finance person was incredible to Manuel was fantastic as well!!!
Great place to buy a new truck or car
Phillip and Felix went above and beyond to help me in the purchase of my vehicle and they did it in a very professional and attentive way. Thank you for your help Phillip and Felix.
Buying cars is not my favorite thing to do but Bryan Sanders made it a joy. He was eager to find the right car (and he chose better than I did), very informative, and NOT pushy. The only way I could rate him higher is if he had paid for the vehicle. When I left with my new car, I felt like the deal was fair and I had a new friend. Well done.
Russell is the Best. Great Service and makes the customer feel Welcomed. We highly recommend Cavender Cadillac!
Service rep was professional and friendly. The time required for the service seemed reasonable for the service performed.
Colson possess great Customer Service skills and delivers services with perfection! He is knowledgeable, courteous, kind, focused and a professional. Due to him I have throughly enjoyed my services at this dealership.
I had an unfortunate incident with my 2025 CT5 Blackwing. Hit a large rock that was in the middle of the road. It went down the right side of vehicle. Missed the center line, and the tires and wheels. Still it caused a lot of damage and required lots of major parts and labor. Ray Trejo has been my service advisor since 2018, when I had an 2016 ATS-V. He is outstanding and shepherded this repair with great skill, and interest. You will find none better. Puts you first and keeps the owner apprised of all issues as the repairs are underway. Car ... Read More DealerRater - Jun 17, 2026
It was a great experience I was helped quickly and friendly and highly recommended place
From the start to finish, Carlos happily answered all my questions. Very happy with overall experience. Thank you
Setting up the appointment helped by expediting the service. My vehicle was taken in right away and Carlos kept me updated . The waiting room was comfortable and there were beverages for the guests.
Great service, no pressure, and very patient!
I highly recommend this dealership for anyone considering a Cadillac. The level of attention and communication I received throughout the entire process was outstanding. From beginning to end, the team kept me informed, answered all of my questions promptly, and made sure I felt valued as a customer.
My experience with my Cadillac Escalade IQ has been excellent, and the dealership’s commitment to customer service played a big part in that. Their professionalism, transparency, and follow through exceeded my expectations. If you’re looking for a dealership that truly cares about its customers and provides exceptional communication every step ... Read More DealerRater - Jun 13, 2026
The service was superb and the friendly greeting was outstanding! I will highly recommend Cavendar for future service!
Carlos is always helpful and professional usually drop car off taken home and picked up later to get my vehicle
Sold me a brand new car. I noticed there was a dent in the door and at the time I was promised that the door would be replaced. Fast forward a year. They took the car into service and did a "repair". Nothing was fixed. In fact, it looks worse than it did prior to them making the "repairs". They refuse and are now starting to say things like, "Did you get it in writing that we will replace the door?" Yes. It's in writing that the brand-new car I ordered directly from ... Read More DealerRater - Jun 12, 2026
Our service rep, Carlos, is excellent. He always goes that extra mile to make sure we are completely satisfied with our service. We highly recommend Cavender for any sales or service needs!
Matt was awesome Made buying fun.
Joel and Patrick made the purchase of our vehicle super easy and straight forward. Thank you for your excellent service.
Cavender Cadillac personal was very kind and helpful but one man in particular went out of his way to make a REALY BAD SITUATION much more bear able his name is Carlos Villarreal he made me want to own another Cadillac in the future. He is a man of his word.
Cavender Cadillac is always a great place whether you are dealing with the Service Department (shout out to Carlos) or the new car department. Special thanks to Kevin James who showed great patience and kindness as he guided me through the purchase of my new car.
The salesman Erick Solorio was great to work with on the purchase of my new vehicle. He was very professional, polite, funny and knowledgeable. I would highly recommend him.
Alisa Young was great to work with. Communicate, knowledgeable, and responsive. Would buy a vehicle here again!
A great dealership with excellent customer service. Our Service Advisor Carlos Villarreal is exceptional and always goes the extra mile. He truly is a fantastic representative for Cavender Cadillac. Highly recommend these folks.
Fast & easy purchase
The staff was great and quick to assist. However I scheduled a 11:45 appointment and the vehicle wasn’t taken back for an hour and a half so don’t end up leaving the dealership until about 2:30 PM.
Excellent service, very efficient
Great customer service!Cody was very, helpful, professional, and made the process easy.
Cody was incredible throughout the entire process. He was extremely helpful in assisting us with what we were looking for and extremely knowledgeable of the vehicle and it's options. Thank you so much!
Not much to but charming and excellent out standing keep up the good work Mr. Raymond sincerely yours.
Kevin James was extremely helpful & polite and advocated for my lease deal with absolute determination and professionalism. I'm so grateful!! I truly appreciate the Cavender experience and would recommend them to anyone thinking about buying/leasing a Cadillac
I recently worked with Eris at Cavender Cadillac on leasing my Cadillac VISTIQ Sport, and overall I had a very good experience. She was responsive, professional, and patient throughout the process. She helped answer my questions about the lease terms, mileage options, credit application, insurance documents, and delivery timing.
I appreciated that she kept communication smooth and made sure the vehicle was ready for me when I came in. She also helped lock the vehicle for me and coordinated the paperwork so the process was easier.
The only thing I wish had been clearer earlier was the vehicle mileage, since ... Read More Google - May 24, 2026
Cody really helped out me and my dad. Offered us beverages and made sure we were okay. I would recommend Cody to my friends and family !
Great experience with Eris! In and out quickly with everything I wanted and needed!
I found Cody and everyone else at the dealership that I encountered to be competent and friendly. All items were found to be fairly presented in all honesty.
Christopher and David we great. Great customer service, friendly, and very knowledgeable. Prices was smooth and seamless. Christopher explained how to use the features of the vehicle. Highly recommend.
This dealership was very easy to talk to and handle business professionally. They moved very fast to make me a happy costumer.
Kevin was very helpful with finding the car that was right for me. He has a very good knowledge of Cadillacs.
Top notch dealer! Loved the team we worked with and it was as smooth as a process as you can have.
Kevin and Daniel were awesome. We reached out to Kevin about a vehicle we saw online. He was waiting for us upon arriving to the dealership. Showed us the vehicle and was very informative and knowledgeable. When we decided to move forward with the purchase, we drove out to the dealership and both Kevin and Daniel had everything organized for us and we just had to go in review terms, conditions and signed all the necessary documents. It was a pleasure working with both gentleman and would definitely visit with them again when the need arises. Kevin took good care ... Read More Google - May 11, 2026
Eris was super helpful and informative when it came to the purchase of My BMW. The video she sent me was as good as seen it in person. This is the. first time buying site unseen, but she made the process easy and even delivered the car to a closer location for me which made me feel valued as a customer!
Always a very pleasant service depart with curtesy and patience. Carlos is and excellent greater and explains everything detail about what is going to happen. Only downside to dealership like all is the price on cost of labor.
I had such a wonderful experience at Cavender Cadillac with my sales rep, Val. He was so very kind and helpful. He made the whole buying process so simple. He’s very knowledgeable and truly an asset to his profession. I would highly recommend anyone who is looking for a vehicle to go see Val. He truly is amazing.
We started in service and ended in sales Alice was Warm, Welcoming, friendly, and professional, Buying was smooth
Very helpfull, accommodating, friendly, clean, organized, coffee and water Sales was fair and not pushy We started with service and ended up with a used truck
After experiencing a few problems with our 2025 XT6, we decided to buy a 2026 XT5. Everyone we dealt with including the service, sales and finance departments were very pleasant and accommodating. Special shout out to Tony and Tom for all their assistance.
Eris Rose was exceptional from start to finish. She was very informative, courteous and expeditious with every aspect of my car buyer experience.
They have been an awesome job by helping me to find the right vehicle, especially Chris. I would recommend everyone to stop by if they are in the market of buying a vehicle.
Joel was excellent!! I told him exactly what I wanted and the payment needed to be at and he made it work!! I would definitely refer him to friends and family!
Had a great experience at Cavender Cadillac. Cody made the whole process easy and I did not feel pressured into a sale. They have a great team over there.
Best car buying experience & will definitely be doing business in the future! Very good communication
I think this was the fastest I’ve ever been at a dealership from start to finish. Was in and out with a new vehicle in 3 hours. Joel in sales and Daniel in finance were phenomenal. I highly recommend this dealership to anyone on the search.
Kept me informed. Clean, well-stockedwsiting area. Wait time for work was about 2 hours. Thank you.
If you’re looking for a new used car Don’t look anywhere else but Cavender Cadillac. My Sales & Leasing Consultant Chris Jones knocked it out of the ballpark. He understood my frustration I had had with other local big name dealerships and he delivered. No pressure no rush but an understanding. And Daniel the Finance guy was even more accommodating no added features if I didn’t want them and very professional as well. Mr Cavender you have great gentlemen working for you and representing your name well. I will go back and I’ll make sure my ... Read More Google - Apr 27, 2026
Cody made the car buying experience as good as it gets.
I had a fantastic experience!! Kevin was incredibly knowledgeable, down to earth and very real!! He made the experience enjoyable!! I was in and out in two hours loving my new car!! I highly recommend buying your next vehicle with Kevin!
As a first time car buyer the process can be intense but Kevin was an amazing help. He took the time to sit and walk me through every single step and answered every question I could have imagined asking. He's your guy if you're in the market for a new car 100000%!
Cody Robinson was our Sales Rep. He was sooo helpful, went above and beyond to help us decide on the best car for us. Additionally, he provided us amazing assistance continually to make sure we understood all the questions we had! Best service ever!!
Awesome 🤩 thanks
Took my CT4 in for oil change and tire rotation had no issues was able to wait and they did the service pretty quick. My service advisor was very polite and friendly.
Exelente attention…. He always was willing to work all possible according to my needs…. Besides Mr Panayotov he knows abut the Cadillac cars that give you trust on buying a car
Matt was a great resource and provided an excellent car buying experience - thank you!!
The service department is great. Always professional, accommodating and welcoming. Carlos Villarreal is the best service technician. I’ve been working with him for over 20 years.
Excellent service. Convenient location. Very nice waiting area. Carlos is my service representative and is super diligent in caring for his customers.
Very smooth process. Our salesman Erick answered all of our questions and was very easy to work with. All the staff that we interacted with were very friendly. Highly recommended
Out of state buyer here. They had all paperwork completed as we had discussed. The entire process was very easy and fair.
I am very pleased with the service department every trip. Carlos is very cordial and responsive and explains to detail as to what services are needed
Very great experience. Kevin is a great guy and honest to work with. Everything went flawless and the vehicle is a great vehicle.
We always get great service when we take our SUV in for service. Everyone is friendly taking time to answer any questions we have. We have been taking our vehicle to Cavender since it opened and Carlos Villarreal has been our go-to-guy from day one!!!
The car has been in for same problem 3 times . Waiting on PARTS. This has been going on for over six months.
Carlos was polite , professional and caring. I appreciated his concern bo matter how frazzled I was over the repairs
I had a great experience purchasing from Cavender Cadillac..Transaction was smooth and the people were friendly and helpful.
Justin provided great customer care and resolved my issues at the time. I would recommend Justin to others who are in need of service or dealership to those looking for a new vehicle. All people I encountered at the dealership were prompt, friendly and were ready to meet what needs I may have.
I just bought a 2024 GMC Sierra and couldn’t be happier with the experience. My Sales Associate was Natalia Fernandez. She was excellent to work with, easygoing, knowledgeable, and made everything smooth from start to finish. No hassle and no pressure. F&I Manager was David Garcia. He was patient and personable. Both were great to work with. Solid buying experience.
Worked with Justin Vanderport in Service. My car was having an issue, he handled the appointment in a professional and friendly manner. I was very pleased with the communication and timely manner that my car was serviced.
Very professional
Russell at Cavender Cadillac was great to work with. He was professional, responsive, and made the whole process smooth and easy. I appreciated his straightforward approach and excellent customer service. Highly recommend Russell and the team at Cavender Cadillac.
BEST buying experience ever! Took care of everything over the phone. Spoke to Natalia let her know I have a special needs son cat spend the entire day at a delearship but needed a bigger SUV for his new wheelchair she took care of it all. Got the text headed over to the dealership where Daniel in finance was waiting for me with all paperwork. The entire process took less than 20 minutes. Not to mention the customer service!! Daniel and Natalia both came to my car to help with my son and walked us both in to the office where ... Read More Google - Apr 3, 2026
Outstanding in every regard. as one who is not technically proficient, I was impressed with the patients and knowledge of the professionals there.
The service manager kept me well informed during the whole time that my Escalade was in the garage.
I went in for an oil change on my Escalade. Right after which I had oil dripping onto my garage floor. Brought it back a few days later and despite being told it's an old/existing leak (which didn't come up with their multi-point inspection during the oil change), it turns out the mechanic made a mess with spilling oil. No apology or any offer of perhaps a future service discount for the inconvenience of having to take off from work early and spend a total of 3 additional hours for this mistake. Overall the experience was less than ... Read More DealerRater - Apr 2, 2026
Fast and efficient experienced team!
Eris was my sales rep and she was Absolutely Amazing! She was patient with me, and didn’t make me feel any pressure. She gave me all the facts and let me decide what I was comfortable with. They reached out after several times to check on me after the purchase! 10 out of 5 stars!!
My salesman Joel was super knowledgeable and extremely helpful with my purchase. And Daniel in finance was extremely kind and helpful as well!
Ray and the Team at Cavender Cadillac are amazing. Took the XT% in for an oil leak, it was one of those never seem before issues, but the kept me informed and took care of the issue and ensured I had a loaner during the repair. Hands down the best customer service in San Antonio!!
Worked out the details via email and phone before driving an hour to the dealership. Test drive, trade, and paperwork took less than an hour and we were on the road with our new vehicle.
It was great working with Erick he even picked me up at the airport.
Great experience working with Joel on a car deal.